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Cancellation & Return Policy

 

Need to return? Just follow these simple steps:

  • You can drop an e-mail at cs@happiesta.com within 7 from date of delivery.
  • Please mention Order number in subject line to help us quickly process your returns and ensure that the returned merchandize is unused, unworn, unwashed, undamaged from your end.
  • Kindly attach the image/video of defected product in the mail so that we can see the exact problem.
  • Request you to cooperate and maintain the original packaging of return items including original tags, shoeboxes and dust-bags.
  • Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
  • For all self-shipped returns, please ensure that your shipment reaches our warehouse within 10 days from date of raising the return request.

Non-returnable categories for you:

Following product categories fall under "No Return/Exchange"; unless there is an inherent damage/quality issue at the time of delivery due to amiss from our vendor's side.

  • Any Freebies
  • Beauty & Personal Care Products
  • Jewelry
  • Electronics

As you will appreciate that lingerie, swimwear and intimate wear involve hygiene concern, the same shall not be considered for return as well.

How do you return?

You can return the product in following ways:

 

  • Reverse pick up from your shipping address: Our reverse pick-up facility is currently available only in limited locations, which falls under the service network of our courier partners.
  • Self-ship to our Return Cell: In case your pin code is not serviced by our courier partner, you will have to self-ship the product(s) back to us, to reach our Return Cell within 10 days. For all self-shipped returns, you will be reimbursed upto Rs. 100 towards your shipping costs. The same is subject to your returns being inspected and quality check passed on receipt in our warehouse.

All returned products need to clearly bear the consignee address on the return Airway Bill, as given below:

KB Online Services Pvt. Ltd.

Happiesta.com

Flat No-28-AB New Qutub Road

Delhi-110006

 

Replacement option for you:

If you receive defected/altered product then kindly drop an e-mail at cs@happiesta.com within 7 days from date of delivery with following details:

  • Order Number
  • Reason for Replacement
  • Image/video of Defected Product (You can send the images/videos through mail or you can send it on our official whatsapp number,i.e, 8882103907, with your order number so that we can verify)

Once your reverse pick-up will be approved, you need to pack your product well to avoid any damage in shipping.

As soon as we receive the defected product, it will go through quality check & after approval the replacement product will be dispatched from our end.

Note:

  1. Make sure that the product should not be damaged, used, washed from your end & should be maintained in original packaging.
  2. Replacement will be processed only if product is found to be Defected/Altered (from Seller’s end or while shipping) in Quality Check.

Refund option for you:

All the returns are refunded as Store Credits, which can be redeemed by you on any of the product or exciting sale events showcased on the website within a span of six months.

Your refund amount only includes price of items of the returns accepted post validation by our quality team.

Your refund amount will not include any shipping charges or for/against any promotional vouchers used at the time of order.

If you receive defected/altered product then kindly drop an e-mail at cs@happiesta.com within 7 days from date of delivery with following details:

  • Order Number
  • Reason for Refund
  • Image/video of Defected Product (You can send the images/videos through mail or you can send it on our official whatsapp number,i.e, 8882103907, with your order number so that we can verify)

Once your reverse pick-up will be approved, you need to pack your product well to avoid any damage in shipping.

As soon as we receive the defected product, it will go through quality check & after approval Store Credit will be added to your customer account at Happiesta.com.

Note:

  1. Make sure that the product should not be damaged, used, washed from your end & should be maintained in original packaging.
  2. In both the cases, either Pre-paid and COD Order, refund will be processed only if product is found to be Defected/Altered (from Seller’s end or while shipping) in Quality Check.

Order Cancellations

If you wish to cancel your order, kindly email us immediately at cs@happiesta.com. We process all orders as quickly as possible within 24 hours after order has been placed. After dispatching the order from our Warehouse, it cannot be cancelled. Hope you can understand in this key point. Thank you!

*For any other queries, kindly drop an e-mail at cs@happiesta.com or call us at 9999114224.

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